PETZL THALES Rescue Triangle
Free returns on all eligible orders
You have 30 days to request a return. All sale items are final sale.
Frequently Asked Questions
How do I place an order on Safety Wide?
Simply browse our categories, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details. Once your order is confirmed, you'll receive an email with your order number and details. For assistance, contact support@safetywide.com.
2: Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placement by contacting support@safetywide.com immediately. Once processing begins, changes may not be possible. Please include your order number in all correspondence for faster assistance.
3: Do you offer bulk or corporate ordering?
Yes! We provide special pricing for bulk orders and corporate accounts. Contact our sales team at support@safetywide.com with your requirements, quantities needed, and company details. We'll create a customized quote tailored to your business needs.
4:What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed through secure, encrypted systems. For corporate accounts or special payment arrangements, please contact our team at support@safetywide.com.
Shipping information
WHAT IS THE SHIPPING AND DELIVERY TIME FRAME?
When placing your order please note the following normal delivery times for most products:
2-7 days business for most products and a maximum of 10 business days for limited few products.
If you have not received your order within the time frame above, please do not hesitate to contact us and provide your order number to expedite the process.
CAN I GET FREE SHIPPING WITH MY ORDER?
We always offer free shipping
No promotion code is required.
Returns & warranty
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at support@safetywide.com If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@safetywide.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too. We will always strive to provide the best customer service possible, do not hesitate to contact us at support@safetywide.com.