Orders
How do I place an order on Safety Wide?
Simply browse our categories, add items to your cart, and proceed to checkout. You'll need to provide shipping information and payment details. Once your order is confirmed, you'll receive an email with your order number and details. For assistance, contact support@safetywide.com.
Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 2 hours of placement by contacting support@safetywide.com immediately. Once processing begins, changes may not be possible. Please include your order number in all correspondence for faster assistance.
Do you offer bulk or corporate ordering?
Yes! We provide special pricing for bulk orders and corporate accounts. Contact our sales team at support@safetywide.com with your requirements, quantities needed, and company details. We'll create a customized quote tailored to your business needs.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed through secure, encrypted systems. For corporate accounts or special payment arrangements, please contact our team at support@safetywide.com.
Shipping
How long does shipping take?
Most products ship within 2-7 business days from order confirmation. The majority of our inventory ships promptly. A limited selection of specialized items may require up to 10 business days. You'll receive tracking information once your order ships.
Do you ship nationwide?
Yes, we ship to all 50 states across the United States. Shipping costs are calculated based on your location, order weight, and selected shipping method during checkout. We partner with trusted carriers to ensure safe, timely delivery to your location.
How can I track my order?
Once your order ships, you'll receive an email with tracking information and a link to monitor your shipment's progress. If you don't receive tracking details within the expected timeframe, contact support@safetywide.com with your order number for assistance.
What are the shipping costs?
Shipping costs vary based on order weight, destination, and selected shipping speed. Costs are calculated automatically at checkout before you complete your purchase. We offer free shipping on orders over $200 to help you save on larger purchases.
Returns
What is your return policy?
We offer a 14-day return policy on eligible items from delivery date. Products must be unused, in original packaging, and in resalable condition. Safety equipment that's been opened or used cannot be accepted for safety and hygiene reasons.
How do I initiate a return?
Contact our customer service team at support@safetywide.com with your order number and reason for return. We'll provide return authorization and detailed instructions. Please don't ship items back without authorization, as unauthorized returns may not be processed.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned items. The refund will be issued to your original payment method. Please allow additional time for your bank to process the credit to your account.
Are there any items that cannot be returned?
Yes, certain items are non-returnable including opened safety equipment, used PPE, custom orders, and clearance items marked as final sale. These restrictions are for safety, hygiene, and quality reasons. Check product descriptions for specific return eligibility before purchasing.
Warranty
Do your products come with a warranty?
Yes, most products come with manufacturer warranties that vary by brand and item type. Warranty details are included in product descriptions and packaging. Warranties typically cover manufacturing defects but not normal wear, misuse, or improper maintenance.
How do I make a warranty claim?
Contact support@safetywide.com with your order number, product details, and description of the issue. Include photos if possible. We'll guide you through the warranty claim process with the manufacturer and help facilitate repairs or replacements as covered.
What does the warranty cover?
Warranties typically cover manufacturing defects in materials and workmanship under normal use conditions. They generally don't cover damage from accidents, misuse, improper storage, normal wear and tear, or unauthorized modifications. Specific coverage varies by manufacturer and product.
How long are products covered under warranty?
Warranty periods vary by manufacturer and product type, ranging from 90 days to lifetime warranties on select items. Check individual product descriptions for specific warranty information. Keep your order confirmation and receipts for warranty claims.
Wholesale
Do you offer wholesale pricing?
Yes, we provide wholesale pricing for qualified businesses, contractors, and organizations placing bulk orders. Contact our wholesale team at support@safetywide.com with your business details, tax ID, and typical order volumes for pricing information and account setup.
What are the requirements for a wholesale account?
Wholesale accounts require valid business registration, tax identification number, and minimum order quantities. We work with contractors, safety managers, distributors, and businesses regularly purchasing safety equipment. Contact support@safetywide.com to discuss eligibility and benefits.
What are the minimum order quantities for wholesale?
Minimum order quantities vary by product category and manufacturer requirements. Generally, wholesale orders start at higher volumes than retail purchases. Contact our wholesale team at support@safetywide.com to discuss specific products and quantities you need.
How do I apply for a wholesale account?
Email support@safetywide.com with your company name, business license, tax ID, shipping address, and information about your safety equipment needs. Our team will review your application and contact you with account setup details and wholesale pricing structure.